One shared customer context
The WhatsApp inbox connects conversations with owners, labels and customer details. Team chat and the pipeline keep collaboration and the next customer action visible.
Client project
Bakaloo CRM & Builder.
Conversations, commerce and the storefront. Connected.
The operations platform behind Bakaloo, presented separately from its customer app. A shared WhatsApp CRM, agentic AI workflows, team collaboration and customer pipelines connect with B2B commerce and a visual theme and section builder for B2B and B2C storefronts.
Explore the interfaces
Mobile and web. Every view, up close.
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Theme & section builderOpen full-size image
Actual Bakaloo admin interfaces · WhatsApp CRM, customer pipeline and storefront builderClient project · WhatsApp CRM, agentic AI & B2B commerce
The projectThe thinking
The thinking
behind the screen.
A closer look at the experience, the workflows and the systems that connect them.
Agentic AI with team handoff
AI agents and conversation automations work alongside the team, with bot resumption and human handoff controls in the shared inbox.
A visual storefront system
A reusable section library, phone preview, theme presets, drafts and scheduling support storefront composition. Dashboard configuration flows through the backend to the Flutter interface.
B2B and B2C in the same platform
Business commerce and customer commerce have distinct storefront modes. The builder includes B2B-to-B2C copying, while customer pipeline filters can span both audiences.
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